Returns and Refund Policy

The 60-day guarantee applies to your first eligible Marisera purchase made directly from shopmarisera.com. Use the product as directed and contact us within 60 calendar days of purchase if it is not right for you.

For a one-jar order, the approved refund is the price actually paid for that jar. For a bundle or multi-jar order, the guarantee covers only the price actually paid for the first jar. Additional unopened, sealed jars may qualify for a pre-approved return under the standard return policy. Opened jars should not be mailed to our warehouse.

Products purchased directly from shopmarisera.com may be returned within 60 calendar days of purchase only when they are unused, unopened, sealed and in their original condition. Every return must be approved in advance. Email hello@shopmarisera.com with your order number and clear photos. Once approved, we will send return instructions.

Opened or used products cannot be accepted back into our warehouse for hygiene and product-safety reasons.

After a 60-day guarantee refund is approved, later purchases are not eligible for another guarantee claim. This does not affect rights provided by applicable law.

Please review the full ingredient list before ordering and patch test before wider use. If you know or suspect that you may react to an ingredient, consult an appropriate healthcare professional before using the product. Stop use if irritation occurs. A known allergy or sensitivity is not, by itself, a basis for a guarantee refund, although an unopened product may qualify for a pre-approved return under the standard policy.

Contact hello@shopmarisera.com as soon as possible, ideally within 48 hours of ordering. We will try to change or cancel the order before fulfillment, but cannot guarantee changes after processing begins. Once delivered, only unused, unopened and sealed products may qualify for a pre-approved return.

A change of mind or financial hardship is not covered by the 60-day product guarantee. Unused, unopened and sealed products may still qualify for a pre-approved return within the standard return window.

The 60-day guarantee applies only to the first eligible shipment, not later subscription renewals. An unopened, sealed renewal product may qualify under the standard return policy. Returning an order does not cancel future shipments; manage or cancel the subscription separately before the next processing date.

If tracking stalls, the carrier confirms a parcel is lost in transit, or the order arrives damaged or incorrect, email hello@shopmarisera.com with your order number and supporting photos when applicable. We will investigate and arrange an appropriate replacement or refund when the transit loss, damage or fulfillment error is confirmed.

If tracking shows delivered but the parcel cannot be located, contact your local USPS office directly for assistance.

Customers pay return shipping for approved unopened returns and should use a trackable service. Original delivery charges are not refundable. If Marisera requires a return because an item arrived damaged, defective or incorrect, we will cover the approved return cost.

Approved refunds are issued to the original payment method. When an unopened return is required, we process the refund after receiving and inspecting the parcel. Please allow 5–10 business days after processing for your bank or card provider to post the credit.

We cannot approve a return or refund for requests submitted after the applicable 60-day period, purchases made through a third-party seller, opened products outside an eligible guarantee claim, unapproved returns, or products that are no longer unused and sealed. Nothing in this policy limits rights provided by applicable law.